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Why the Most Important Information Rarely Reaches the CEO
Every layer of management softens the signal before it reaches the top. Understanding why is the first step to doing something about it.
Relay vs Workday Peakon: The Procurement Benchmark and the Monday Morning Answer
Peakon is what procurement benchmarks against. Whether it's what your team needs is a different question.
Why Your Exit Interview Data Is Already Useless
By the time someone is willing to be honest about why they're leaving, it's too late to do anything about it. The case for listening earlier.
Why People Quit Months After the Problem Started
By the time someone hands in their notice, the decision is months old. Here's why most organisations read the end of the story instead of the beginning.
Relay vs TINYpulse: The Right Idea Deserves a Second Act
TINYpulse had the right idea a decade early. Here's what happened to it, and where the idea lives now.
Why Culture Doesn't Show Up in Values Statements
Culture is not the values on the wall. It's what people do when no one is watching, and what they say when they feel safe.
Trend Summaries
Jul 14, 2026
AI trust gap widens · Employees are twice as likely as employers to distrust AI (25% vs 12%); 52% of employees cite privacy/security as a top concern. Relevant as an anonymity-adjacent theme, but handle carefully — never near a de-anonymisation implication.
Jul 14, 2026
Closing the loop remains the weak link · Nearly three-quarters of organisations have no clear action steps after a survey, and 52% of employees feel their feedback is ignored — yet employees who feel their feedback is valued are 4.6x more likely to do their best work.
Jul 14, 2026
Continuous listening keeps compounding · Organisations with continuous listening programs see ~24% lower turnover than annual-only shops, and pulse surveys catch disengagement ~90 days earlier. Pulse is now the second-most-used feedback channel (53%).
Jul 14, 2026
Gallup’s manager collapse is the sleeper story · In State of the Global Workplace 2025, manager engagement fell from 30% to 27% while individual contributors held flat at 18%. The 2024 engagement drop cost the world economy US$438 billion; low engagement overall costs ~US$10 trillion (9% of GDP). Manager training can halve extreme manager disengagement.
In 20+ years in creative agencies I've never used a tool that is so simple in functionality, yet so impactful to culture. RELAY plays a vital role in keeping BBDO's 'Best Work Best Time' mission genuine and alive.
Ella Ward
Head of People and Experience, BBDO
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